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TrackIR5 Magnet inverse

Posted: Mon Jun 06, 2011 3:01 am
by deltaforceia
Got TrackIR5 for retirement of my old TrackIR4 but when I tried to set it on the top of my monitor I noticed that magnet in either base or tracker is placed inversely so it tries NOT to stick together.

I don't have a compass or magnet with NS maker so I cant really tell if it is N or S.
And I'm reluctant to send it back to seller in abroad as it costs time and money just for sending back package.

My question is am I able to get a replacement ASAP?
I can PM support a url to my private youtube video to proof the product failure.

Re: TrackIR5 Magnet inverse

Posted: Mon Jun 06, 2011 11:52 am
by NaturalPoint - Mike
Hello Needleman -

If you email support@naturalpoint.com, I would be more than happy to get this investigated and corrected for you!

Re: TrackIR5 Magnet inverse

Posted: Sat Jun 25, 2011 6:12 pm
by deltaforceia
Got repaired today and now its working flawlessly.
Fast, Reliable, it was a decent support.