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hardWare key

Posted: Sun Jul 10, 2011 11:03 pm
by Mirlan
Hi
Our Hardware key is not working, what we need todo?

Re: hardWare key

Posted: Mon Jul 11, 2011 5:14 am
by Mirlan
if we send our hardware key to you, can you fix it?

Re: hardWare key

Posted: Mon Jul 11, 2011 12:22 pm
by NaturalPoint - Mike
In the case of damaged or broken hardware keys, There are a number of things we can do to get you back up and running. First, I would recommend emailing the serial number and other information to support@naturalpoint.com, and if we can't troubleshoot it, we'll discuss what we need to do to get it repaired/replaced.