Smart Nav with DynaVox V
Posted: Thu Dec 08, 2011 1:05 pm
I am writing on behalf of a client who has a DynaVox V communication device (windows XP platform) and wants to use the SmartNav for access as he no longer has sufficient hand/arm strength for touch-screen or mouse use. Software was successfully loaded & unit attached but he continues to get a "No data" message. He does not live locally so I am providing support via email and suggested that he follow troubleshooting tips listed under:
1.1 : Software loads and runs, but green light on unit does not blink.
He reports that he is still stuck though I don't know exactly what happened when he disconnected the unit and checked the Device Mgr. Waiting to hear back from him. Until then, any other suggestions?
Thank you!
1.1 : Software loads and runs, but green light on unit does not blink.
He reports that he is still stuck though I don't know exactly what happened when he disconnected the unit and checked the Device Mgr. Waiting to hear back from him. Until then, any other suggestions?
Thank you!