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Here's the one that solved it for me. Go to the following link then go to the section that reads as I have pasted in. Solultion to Vista 64-bit Install issue If the file version number starts with 6: Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine. Download Iker...

Solution is as follows for Vista 64 Users: I can't say that this is the definitive solution for everyone. This is the only thing that worked for me. Once you go to the website, you'll want to find the following section and download the IkernelUpdate.exe file. Here's the exact wording of the section ...

<t>This proposed solution will not work for Vista 64 users. This program is not compatible with Vista 64.<br/> <br/> Currently, we do not support the Windows agent on 64-bit platforms. Its been submitted as a feature enhancement request under issue# IOC-000060011.<br/> <br/> Mark<br/> Software Engin...

I tried and this program failed to install on my Vista 64 machine. It appears to install with no problems, but the needed software update shortcut never shows up anywhere, so I can't run the updates. This install wizard stuff is sketchy city.

<t>If there is anybody else experiencing a Vista 64 TrackIR software installation error like the following<br/> <br/> Error Extracting Support Files: Server Excution Failed<br/> <br/> Please let me know how you fixed this. <br/> <br/> At one point, I had no issue installing the beta 4 software for t...

Actually, after further investigation, I don't think I want this program on my computer. It doesn't seem to have installed properly anyway. I don't think this solution is going to be an option for me. I have a feeling this little install is going to come back an haunt me.

well...perhaps you're onto something here. I installed this program and it seems to have installed, but there isn't a shortcut to launch the program as it claims there would be and I have no idea where this program installed to, so I can't launch it to update anything.

Tried to rollback Beta 4. Can't install it normally. Copied the files on my Vista 64 drive. TrackIR doesn't detect squat. I'm screwed until customer support contacts me and tells me how to get this installation to go through on a 64-bit machine.

<t>I made the mistake of installing 5.0 final. Once I did, it uninstalled Beta 04 and then froze during its installation. Then, nothing else would install including the previous software version, so I installed it on another computer and copied the folder onto my Vista 64 machine, only to discover t...

It wasn't the update. I uninstalled it. I'm at a loss as to what the problem is. I'm running 64-bit Vista. I think this problem happened as a result of installing the latest version over the previous beta. When I installed, it uninstalled the beta version and left things a little wonky.