Installation issues - files can't extract?

[Geezuz]

Hi, just got my TrackIR 5, and of course, no software came with it. so I downloaded the TrackIR_4.1.037.Final.B file, but when I try to run it I eventually get an error message telling me there was a server error with extracting of files?

this is on vista 64-bit.

any help would be appreciated.

[Geezuz]

So I have tried 4.1.037, 4.1.036 and the latest beta. The result is always the same - after three bars in the progress bar the installation fails with "Error extracting support files: server execution failed".

I am at my wits end.

[Geezuz]

oh yeah, I also tried this with UAC turned off. no difference.

[ambivert]

I'm having the same problem. I know it's not the exe setup file becaue my previous version used to install fine too. I recently installed an update for Vista 64 for a GoFlight program that couldn't view the help files. It was called Windows6.0-KB917607-x64.msu. I'm wondering if this update caused the problem. I wish I knew how to uninstall it to test this theory.

[ambivert]

It wasn't the update. I uninstalled it. I'm at a loss as to what the problem is. I'm running 64-bit Vista. I think this problem happened as a result of installing the latest version over the previous beta. When I installed, it uninstalled the beta version and left things a little wonky.

[VincentG]

Try updating the install shield update application

http://consumerdocs.installshield.com/s ... &sliceId=1

[ambivert]

well...perhaps you're onto something here. I installed this program and it seems to have installed, but there isn't a shortcut to launch the program as it claims there would be and I have no idea where this program installed to, so I can't launch it to update anything.

[ambivert]

Actually, after further investigation, I don't think I want this program on my computer. It doesn't seem to have installed properly anyway. I don't think this solution is going to be an option for me. I have a feeling this little install is going to come back an haunt me.

[ambivert]

Here's the one that solved it for me. Go to the following link then go to the section that reads as I have pasted in.

Solultion to Vista 64-bit Install issue

If the file version number starts with 6:

Delete the folder C:\Program Files\Common Files\InstallShield\engine from the machine.
Download IkernelUpdate.exe.
Once downloaded, double-click it. This installs the InstallShield engine for your installation.