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I had a similar thing happen with one of my older accounts on a different game. Once it was banned, there was just no way to unlink or reuse the email, so I ended up making a new email and starting fresh with a new account. It’s a pain, but sometimes that’s really the only option if support can’t he...

Since it works on your son's PC, it's probably not a hardware issue with the TrackIR itself.
Given that you've reinstalled Windows multiple times, it's unlikely to be a driver conflict either. Have you checked if any other software might be interfering?

Yeah, I've used both FaceTrackNoIR and TrackIR 5, and honestly, TrackIR is a significant upgrade. The precision and smoothness are way better. The biggest difference is the tracking accuracy. TrackIR uses an IR emitter and a camera, so it's much less likely to lose track of your head, even when you'...

Have you checked all the in-game settings for TrackIR? Sometimes there's a specific option you need to enable. Also, make sure nothing's blocking the camera's view of the clip.

I've faced similar challenges when trying to capture specific visual outputs for projects. If you’re concerned about resource-heavy screen recording affecting your tracking data, it might help to use tools optimized for lighter workloads. For me, converting files or compressing videos made a big dif...

Ok this worked for me as well.

i get one light but the second light doesnt show in Elite, Going to try some other games DCS and MWO, the app works and tracks just doesnt work in games.