Search found 58 matches

by Donald
Thu Jul 01, 2004 9:15 am
Forum: SmartNAV Support
Topic: Firmware upgrade on SmartNav?
Replies: 1
Views: 1058

Re: Firmware upgrade on SmartNav?

Hello George,

I need to get the serial number of the 2002 unit.

Please email me at sales@naturalpoint.com and I will be able to assist you further.

Thank you,

Donald
by Donald
Fri Jun 25, 2004 7:32 am
Forum: TrackIR 1-3 & Vector Expansion
Topic: My TrackIR3 Pro arrived broken and...
Replies: 3
Views: 1141

Re: My TrackIR3 Pro arrived broken and...

As I mentioned on the phone this afternoon, we will get this replaced for you.

Thank you,

Donald
by Donald
Thu Jun 24, 2004 5:27 pm
Forum: TrackIR 1-3 & Vector Expansion
Topic: My TrackIR3 Pro arrived broken and...
Replies: 3
Views: 1141

Re: My TrackIR3 Pro arrived broken and...

<t>Hello Sir,<br/> <br/> Please see my answers below.<br/> <br/> **********************************<br/> And looks kinda like it has been used. Could I have gotten a display model maybe?<br/> <br/> >>> We don't have display models so no, the unit would not have been used. Can you also please tell me...
by Donald
Tue Jun 22, 2004 7:16 am
Forum: SmartNAV General
Topic: rad
Replies: 1
Views: 1411

Re: rad

Hello Sir,

There is no danger from the IR emitters. We use 5v/240ma from the USB divided over the 4 emitters and the rest of the electronics in the unit.

This is just a fraction of what is considered safe by the FCC.
by Donald
Fri Jun 11, 2004 9:58 am
Forum: TrackIR 1-3 & Vector Expansion
Topic: order question
Replies: 1
Views: 827

Re: order question

<r>Hello RPC,<br/> <br/> We posted the extended shipping period on the main order page, May 28th, but we didn't catch the one in the shipping screen till about a week later. The amount listed in the order confirmation is part of a boiler plate built into our databse that is not as easily changed. So...
by Donald
Tue Jun 08, 2004 8:51 am
Forum: TrackIR 1-3 & Vector Expansion
Topic: Questions on shipping - PLEASE READ
Replies: 0
Views: 683

Questions on shipping - PLEASE READ

<t>Hello Everyone,<br/> <br/> We are getting lots of emails from people wondering where there units are. <br/> <br/> On May 28th, we posted on the main ordering page of our website in RED letters that orders are taking 10-14 business days to ship. <br/> <br/> We experienced an overwhelming surge of ...
by Donald
Tue Jun 08, 2004 8:36 am
Forum: TrackIR 1-3 & Vector Expansion
Topic: Order 8710...When may I expect it?
Replies: 2
Views: 985

Re: Order 8710...When may I expect it?

<t>Hello Sir,<br/> <br/> On May 28th, we posted on our website on the main ordering page in RED that orders will be shipping in 10-14 business days. We had to do this due to the overwhelming demand and popularity of the TrackIR. <br/> <br/> Based on your order date, your shipping window is June 16-2...
by Donald
Tue Jun 08, 2004 8:25 am
Forum: SmartNAV Support
Topic: PC Freezes
Replies: 1
Views: 1360

Re: PC Freezes

<t>Hello Ajay,<br/> <br/> It's possible that your unit coincidentally started to go out at around the same time you upgraded to XP. The only real way to tell, would be if you can install your unit on a friend's or relative's system and see if the same thing happens again. <br/> <br/> If it does, the...
by Donald
Tue Jun 08, 2004 8:15 am
Forum: SmartNAV Support
Topic: trouble with V 2.51 AT
Replies: 1
Views: 1150

Re: trouble with V 2.51 AT

<t>Hello Martin,<br/> <br/> Unfortunately we have not been able to determine exactly what causes these erratic movements, slowdowns and delays. I can sit here all day and say that the problem is in XP but asking someone to uninstall their OS is pretty much unacceptable based on the programs that are...
by Donald
Tue Jun 08, 2004 7:56 am
Forum: SmartNAV General
Topic: SmartNav with a rotating display.
Replies: 1
Views: 1281

Re: SmartNav with a rotating display.

<t>Please read the manual under Advanced Settings - Rotation. <br/> <br/> There actually is a checkbox in the software for you to choose how the camera is rotated and it has been there since the very first version of the software was written.<br/> <br/> However, it will not autodetect a rotation has...