Hello George,
I need to get the serial number of the 2002 unit.
Please email me at sales@naturalpoint.com and I will be able to assist you further.
Thank you,
Donald
Search found 58 matches
- Thu Jul 01, 2004 9:15 am
- Forum: SmartNAV Support
- Topic: Firmware upgrade on SmartNav?
- Replies: 1
- Views: 1973
- Fri Jun 25, 2004 7:32 am
- Forum: TrackIR 1-3 & Vector Expansion
- Topic: My TrackIR3 Pro arrived broken and...
- Replies: 3
- Views: 2250
Re: My TrackIR3 Pro arrived broken and...
As I mentioned on the phone this afternoon, we will get this replaced for you.
Thank you,
Donald
Thank you,
Donald
- Thu Jun 24, 2004 5:27 pm
- Forum: TrackIR 1-3 & Vector Expansion
- Topic: My TrackIR3 Pro arrived broken and...
- Replies: 3
- Views: 2250
Re: My TrackIR3 Pro arrived broken and...
<t>Hello Sir,<br/> <br/> Please see my answers below.<br/> <br/> **********************************<br/> And looks kinda like it has been used. Could I have gotten a display model maybe?<br/> <br/> >>> We don't have display models so no, the unit would not have been used. Can you also please tell me...
- Tue Jun 22, 2004 7:16 am
- Forum: SmartNAV General
- Topic: rad
- Replies: 1
- Views: 2326
Re: rad
Hello Sir,
There is no danger from the IR emitters. We use 5v/240ma from the USB divided over the 4 emitters and the rest of the electronics in the unit.
This is just a fraction of what is considered safe by the FCC.
There is no danger from the IR emitters. We use 5v/240ma from the USB divided over the 4 emitters and the rest of the electronics in the unit.
This is just a fraction of what is considered safe by the FCC.
- Fri Jun 11, 2004 9:58 am
- Forum: TrackIR 1-3 & Vector Expansion
- Topic: order question
- Replies: 1
- Views: 1495
Re: order question
<r>Hello RPC,<br/> <br/> We posted the extended shipping period on the main order page, May 28th, but we didn't catch the one in the shipping screen till about a week later. The amount listed in the order confirmation is part of a boiler plate built into our databse that is not as easily changed. So...
- Tue Jun 08, 2004 8:51 am
- Forum: TrackIR 1-3 & Vector Expansion
- Topic: Questions on shipping - PLEASE READ
- Replies: 0
- Views: 5575
Questions on shipping - PLEASE READ
<t>Hello Everyone,<br/> <br/> We are getting lots of emails from people wondering where there units are. <br/> <br/> On May 28th, we posted on the main ordering page of our website in RED letters that orders are taking 10-14 business days to ship. <br/> <br/> We experienced an overwhelming surge of ...
- Tue Jun 08, 2004 8:36 am
- Forum: TrackIR 1-3 & Vector Expansion
- Topic: Order 8710...When may I expect it?
- Replies: 2
- Views: 1888
Re: Order 8710...When may I expect it?
<t>Hello Sir,<br/> <br/> On May 28th, we posted on our website on the main ordering page in RED that orders will be shipping in 10-14 business days. We had to do this due to the overwhelming demand and popularity of the TrackIR. <br/> <br/> Based on your order date, your shipping window is June 16-2...
- Tue Jun 08, 2004 8:25 am
- Forum: SmartNAV Support
- Topic: PC Freezes
- Replies: 1
- Views: 2256
Re: PC Freezes
<t>Hello Ajay,<br/> <br/> It's possible that your unit coincidentally started to go out at around the same time you upgraded to XP. The only real way to tell, would be if you can install your unit on a friend's or relative's system and see if the same thing happens again. <br/> <br/> If it does, the...
- Tue Jun 08, 2004 8:15 am
- Forum: SmartNAV Support
- Topic: trouble with V 2.51 AT
- Replies: 1
- Views: 2030
Re: trouble with V 2.51 AT
<t>Hello Martin,<br/> <br/> Unfortunately we have not been able to determine exactly what causes these erratic movements, slowdowns and delays. I can sit here all day and say that the problem is in XP but asking someone to uninstall their OS is pretty much unacceptable based on the programs that are...
- Tue Jun 08, 2004 7:56 am
- Forum: SmartNAV General
- Topic: SmartNav with a rotating display.
- Replies: 1
- Views: 2173
Re: SmartNav with a rotating display.
<t>Please read the manual under Advanced Settings - Rotation. <br/> <br/> There actually is a checkbox in the software for you to choose how the camera is rotated and it has been there since the very first version of the software was written.<br/> <br/> However, it will not autodetect a rotation has...