Only two green lights showing

Post Reply
Colaris
Posts: 14
Joined: Sat Oct 04, 2014 10:48 am

Only two green lights showing

Post by Colaris » Thu Oct 23, 2014 10:50 am

I find when running TrackIR5 that I am only seeing two green lights, the third on the top is red. I have tried moving my head around and sometimes it will turn green but never stays green. Is this a fault with the transmitter or the reflectors on my cap?

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Only two green lights showing

Post by MikeWitham » Thu Oct 23, 2014 1:30 pm

Colaris,

Would you be able to load up a screen shot of what it is doing? What are your light filter threshold and IR brightness set at?

Regards,
Mike Witham
TrackIR Product Manager

Colaris
Posts: 14
Joined: Sat Oct 04, 2014 10:48 am

Re: Only two green lights showing

Post by Colaris » Thu Oct 23, 2014 4:01 pm

Thanks for the reply.

I'm afraid I don't know how to get those readings?

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Only two green lights showing

Post by MikeWitham » Fri Oct 24, 2014 11:53 am

Colaris,

Will you please create a ticket about this issue for me by going to help.naturalpoint.com and filling out the form there? I would like to try a few things to eliminate so possibilities and post the solution once it is found.

Regards,
Mike Witham
TrackIR Product Manager

Colaris
Posts: 14
Joined: Sat Oct 04, 2014 10:48 am

Re: Only two green lights showing

Post by Colaris » Sun Oct 26, 2014 10:54 am

Many thanks, will do.

Post Reply