TrackIr 4 device not detected, blue led flashing

zcakd94
Posts: 11
Joined: Thu Feb 26, 2009 7:21 am

Re: TrackIr 4 device not detected, blue led flashing

Post by zcakd94 » Thu Feb 26, 2009 6:03 pm

ok i am just wondering what the warranty process is? and how long it takes? any ideas?

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIr 4 device not detected, blue led flashing

Post by VincentG » Thu Feb 26, 2009 6:11 pm


zcakd94
Posts: 11
Joined: Thu Feb 26, 2009 7:21 am

Re: TrackIr 4 device not detected, blue led flashing

Post by zcakd94 » Fri Feb 27, 2009 9:04 am

I sent an email to info@sky-sim.co.uk and I have no reply can some one double check this ??

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIr 4 device not detected, blue led flashing

Post by VincentG » Fri Feb 27, 2009 11:52 am

I'll see........

zcakd94
Posts: 11
Joined: Thu Feb 26, 2009 7:21 am

Re: TrackIr 4 device not detected, blue led flashing

Post by zcakd94 » Fri Feb 27, 2009 2:37 pm

I see....!??

Seth Steiling
Posts: 1366
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: TrackIr 4 device not detected, blue led flashing

Post by Seth Steiling » Fri Feb 27, 2009 3:06 pm

[quote=Saud]I see....!?? [/quote]
We'll look into this and figure out what's going on.
Marketing Manager
TrackIR | OptiTrack

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIr 4 device not detected, blue led flashing

Post by VincentG » Fri Feb 27, 2009 4:36 pm


zcakd94
Posts: 11
Joined: Thu Feb 26, 2009 7:21 am

Re: TrackIr 4 device not detected, blue led flashing

Post by zcakd94 » Fri Feb 27, 2009 7:48 pm

Ok it's been over a working day and no response at all I guess I will try to call them up...

zcakd94
Posts: 11
Joined: Thu Feb 26, 2009 7:21 am

Re: TrackIr 4 device not detected, blue led flashing

Post by zcakd94 » Sat Feb 28, 2009 9:23 am

i just got a reply from skysim:

"We have a 6 month warranty on hardware. If your item is older than this you could try Natural Point directly."

i thought it was a 1 year limited warranty? and it doesnt say otherwise anywhere else?

can you help?

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIr 4 device not detected, blue led flashing

Post by VincentG » Mon Mar 02, 2009 3:04 pm

It should be a one year warranty......

I will pass this on to the sales team.....

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