Spare parts?

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memorgan
Posts: 15
Joined: Sun Sep 05, 2010 10:07 am

Spare parts?

Post by memorgan » Wed Apr 10, 2013 8:15 am

I recently had an accident with my Tir5 Pro when something fell onto my headset and it broke the casing holding the ir assembly. Does anyone know if its possible to get hold of a spare "clip" assembly?
At the moment, its being held together by a couple of lumps of blutack, but the clip doesnt really hold very firmly as the end piece also got lost.

HELP!!!

Guyver1
Posts: 21
Joined: Sun Mar 10, 2013 1:51 pm

Re: Spare parts?

Post by Guyver1 » Wed Apr 10, 2013 10:23 am

If your UK or europe:

http://www.rcsimulations.co.uk/shop/art ... STOCK.html

A replacement Track Clip Pro will be �35

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: Spare parts?

Post by NaturalPoint-Dustin » Thu Apr 11, 2013 9:13 am

I could check if it is still under warranty. Submit a ticket at help.naturalpoint.com

I look forward to assisting you :-)
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

memorgan
Posts: 15
Joined: Sun Sep 05, 2010 10:07 am

Re: Spare parts?

Post by memorgan » Fri Apr 12, 2013 4:17 am

Thanks. I have just done that. I didnt include the license number though, just the serial number of the broken clip. Will you need the other details?
Thanks
Mark

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: Spare parts?

Post by NaturalPoint-Dustin » Mon Apr 15, 2013 12:34 pm

Serial number is fine Mark, Thanks!
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

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