When I asked I was told by Edimensional UK (Michael) that the TracKIR2 units from them are cheaper than any other supplier here in UK and therefore(?) there is a charge for the Hat...
Is this correct Natural Point?
Is it something us UK chaps have done to upset you ? Royal family been up to no good again?
Please let us know what the reasons are/set the record straight.
Many thanks
S!ap
PS, Also I wanted to order some spare reflective tape from Edimensional uk, but they cannot supply it to me...Maybe a word in there ear might be helpfull for future sales/customer care/service, not to mention fully representing your wonderfull products and company (supplying the full range of the extra bits one might need)...Cheers
No Free hat with Edimensional.co.uk ?
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Re: No Free hat with Edimensional.co.uk ?
This post has been showing up everywhere in the last few days and, frankly, it is driving me nuts.
Everyone should realize that Natural Point and eDemensional are two completely different companies.
Would you expect Wal-Mart to have the exact same sale as K-Mart? Even though they sell the same products AND get them from the same distributor; they do not have the same sales and promotions.
Why? Because they are two completely different companies.
I also suspect that ED gets the TrackIR2 at a cheaper cost from NP in bulk than we pay in retail. This would mean that they do not get the free hat with every order because they are getting a different promotion (bullk or wholesale prices).
I am not trying to be a butthead here, but this makes no sense. If you want the free hat, order from Natural Point or complain to EDimensional.
Everyone should realize that Natural Point and eDemensional are two completely different companies.
Would you expect Wal-Mart to have the exact same sale as K-Mart? Even though they sell the same products AND get them from the same distributor; they do not have the same sales and promotions.
Why? Because they are two completely different companies.
I also suspect that ED gets the TrackIR2 at a cheaper cost from NP in bulk than we pay in retail. This would mean that they do not get the free hat with every order because they are getting a different promotion (bullk or wholesale prices).
I am not trying to be a butthead here, but this makes no sense. If you want the free hat, order from Natural Point or complain to EDimensional.
Re: No Free hat with Edimensional.co.uk ?
Rgr that Charlie.
The confusion might be helped if you make it clear that your free hat offer is only applicable to your company and not "Our international resellers".
I know it's not the end of the world, but perhaps you can see where the confusion stems from.
Thank you for making it clear and I hope your your sanity returns soon Charlie
Cheers
S!ap
The confusion might be helped if you make it clear that your free hat offer is only applicable to your company and not "Our international resellers".
I know it's not the end of the world, but perhaps you can see where the confusion stems from.
Thank you for making it clear and I hope your your sanity returns soon Charlie
Cheers
S!ap
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Re: No Free hat with Edimensional.co.uk ?
Slapp.
I am not an employee of Natural Point. I know it probably seems like it sometimes, I'm not.
Personally, I cannot see where the confusion stems from. Just because a company is a reseller does not mean that the parent company, NP in this case, can dictate what they sell the TrackIR for or what deals they offer or do not offer. The reseller simply purchases the TrackIR units at the reseller price from NP and then makes their own deals. There may be general guidelines as to how far up or down they can go, but I am unsure of this.
My advice is to put pressure on eDimensional if you guys really want the free hat. I have seen quite a few of these posts, so if all of you started sending emails, maybe you could get them to do it. Maybe not! Never know until you try.
Unfortunantly sanity only pays very short and very rare visits to me these days.
I am not an employee of Natural Point. I know it probably seems like it sometimes, I'm not.
Personally, I cannot see where the confusion stems from. Just because a company is a reseller does not mean that the parent company, NP in this case, can dictate what they sell the TrackIR for or what deals they offer or do not offer. The reseller simply purchases the TrackIR units at the reseller price from NP and then makes their own deals. There may be general guidelines as to how far up or down they can go, but I am unsure of this.
My advice is to put pressure on eDimensional if you guys really want the free hat. I have seen quite a few of these posts, so if all of you started sending emails, maybe you could get them to do it. Maybe not! Never know until you try.
Unfortunantly sanity only pays very short and very rare visits to me these days.
Re: No Free hat with Edimensional.co.uk ?
Hello:
I have seen this coming up way too much as well. NP is the manufactuer of the TrackIR2, and we are also a direct seller of the units. eDimensional is a reseller.
We have our "free hat" promo running right now, but we sell the units at $129. Resellers can do whatever they want and sell the units at whatever price they want, they don't have to include the hat.
Also, I have seen in the LOMAC forum that some guys in there are mad at us for releasing the new unit and think that we have been in the forum promoting the old TrackIR before the new one came out. This is very far from the truth as far as I know. I believe any posts came from a reseller of ours. It is perfectly normal to offer a TrackIR for sale at a discount and then release the new product, as the posts are noting that some resellers did, how else do people sell things? How else are we supposed to release a new product? Do car manufactuers give people new cars because they bought before the new model year? Do I get a new TIVO because a better model came out soon after I bought mine?
Just a little rant to follow up Charlie!
I have seen this coming up way too much as well. NP is the manufactuer of the TrackIR2, and we are also a direct seller of the units. eDimensional is a reseller.
We have our "free hat" promo running right now, but we sell the units at $129. Resellers can do whatever they want and sell the units at whatever price they want, they don't have to include the hat.
Also, I have seen in the LOMAC forum that some guys in there are mad at us for releasing the new unit and think that we have been in the forum promoting the old TrackIR before the new one came out. This is very far from the truth as far as I know. I believe any posts came from a reseller of ours. It is perfectly normal to offer a TrackIR for sale at a discount and then release the new product, as the posts are noting that some resellers did, how else do people sell things? How else are we supposed to release a new product? Do car manufactuers give people new cars because they bought before the new model year? Do I get a new TIVO because a better model came out soon after I bought mine?
Just a little rant to follow up Charlie!
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Re: No Free hat with Edimensional.co.uk ?
Heck, I dont even have one of the OLD Tivo's for crying out loud! What's up with that?!?!
I defend what I beleive to be right. In this case, Jim is right. NP was not the one pushing the TrackIR1 units. In fact, I recall a person posting on the Lock On forum that he ordered a unit and NP wouldn't ship him one until a week and a half later when the TrackIR2 was released. This was when the TIR2 was still a rumor (before even *I* had official word on it's existance).
Besides, even though it is a shady thing for a reseller to push their last inventory of the TIR1, it is business! I would try my best to avoid doing that to my customers, but sometimes things like this happen.
Thanks for the backup Jim!! Sometimes I feel like a single dam holding back the world.
Re: No Free hat with Edimensional.co.uk ?
"Thanks for the backup Jim!! Sometimes I feel like a single dam holding back the world."
I on the other hand, I sometimes feel like a turbine in that dam, spinning out of control as the mass of water passes me by...
Btw, I just had a great idea, why don�t you chaps give out free TrackIR condoms?
Think of the possibilities...
[ November 18, 2003, 04:13 AM: Message edited by: Slapp ]
I on the other hand, I sometimes feel like a turbine in that dam, spinning out of control as the mass of water passes me by...
Btw, I just had a great idea, why don�t you chaps give out free TrackIR condoms?
Think of the possibilities...
[ November 18, 2003, 04:13 AM: Message edited by: Slapp ]
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Re: No Free hat with Edimensional.co.uk ?
Hmmm......
Well, some people already do not like the fact that they have LED IR light being emitted into their head.... imagine how they would like having it aimed at other things....
Well, some people already do not like the fact that they have LED IR light being emitted into their head.... imagine how they would like having it aimed at other things....