XP crashes when plugging TrackIR

[Hanu]

Hi,

My Tir 3 Pro (with vector expansion) has been working great. Recently I had to do complete reinstall for my XP Pro. Problems started.

Installing the software itself is succesful. But when I plug the TIR in, it recognices it, asks confirmation about driver signing, creates restore point, and starts to copy files to /system32/drivers. The npusb.sys is the last file which can be seen copied there and BOOM -> Compurer reboots instantly.

I've tried this with 4.0.020 and 4.0.024, same thing. I've uninstalled the virusscanner and other TSR's. Windows firewall is off. No use.

Any ideas?

[Hanu]

Oh, I also have SP2 installed for the first time. Could this be related to it?

[Hanu]

Khm, I believe I'm not disturbing anyone, so I continue my monologue...

setupapi.log gets following lines during unseccesfull install:

[2005/04/18 18:43:08 776.3 Driver Install]
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I022 Found "USB\VID_131D&PID_0155" in C:\WINDOWS\inf\oem5.inf; Device: "NaturalPoint trackIR 3"; Driver: "NaturalPoint trackIR 3"; Provider: "NaturalPoint"; Mfg: "NaturalPoint"; Section name: "NPUSB".
#I087 Driver node not trusted, rank changed from 0x00000001 to 0x00008001.
#I023 Actual install section: [NPUSB.NT]. Rank: 0x00008001. Effective driver date: 03/25/2005.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [NPUSB] in "c:\windows\inf\oem5.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\VID_131D&PID_0155\6&68355F&0&4".
#-011 Installing section [NPUSB.NT] from "c:\windows\inf\oem5.inf".
#E358 An unsigned or incorrectly signed file "c:\windows\inf\oem5.inf" for driver "NaturalPoint trackIR 3" blocked (server install). Error 1168: Element not found.
#E122 Device install failed. Error 1168: Element not found.
#E157 Default installer failed. Error 1168: Element not found.
[2005/04/18 18:43:12 1392.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{0B04009C-1A4A-4EC7-AD7E-17DB58E37421}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#I022 Found "USB\VID_131D&PID_0155" in C:\WINDOWS\inf\oem5.inf; Device: "NaturalPoint trackIR 3"; Driver: "NaturalPoint trackIR 3"; Provider: "NaturalPoint"; Mfg: "NaturalPoint"; Section name: "NPUSB".
#I087 Driver node not trusted, rank changed from 0x00000001 to 0x00008001.
#I023 Actual install section: [NPUSB.NT]. Rank: 0x00008001. Effective driver date: 03/25/2005.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [NPUSB] in "c:\windows\inf\oem5.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#I022 Found "USB\VID_131D&PID_0155" in C:\WINDOWS\inf\oem5.inf; Device: "NaturalPoint trackIR 3"; Driver: "NaturalPoint trackIR 3"; Provider: "NaturalPoint"; Mfg: "NaturalPoint"; Section name: "NPUSB".
#I087 Driver node not trusted, rank changed from 0x00000001 to 0x00008001.
#I023 Actual install section: [NPUSB.NT]. Rank: 0x00008001. Effective driver date: 03/25/2005.
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_131d&pid_0155&rev_0001,usb\vid_131d&pid_0155
#-018 Searching for compatible ID(s): usb\class_ff&subclass_00&prot_00,usb\class_ff&subclass_00,usb\class_ff
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [NPUSB] in "c:\windows\inf\oem5.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-124 Doing copy-only install of "USB\VID_131D&PID_0155\6&68355F&0&4".
#W334 Failed to verify catalog when scanning file queue. Error 1168: Element not found.
#E366 An unsigned or incorrectly signed file "c:\windows\inf\oem5.inf" for driver "NaturalPoint trackIR 3" will be installed (Policy=Warn, user said ok). Error 1168: Element not found.
#W187 Install failed, attempting to restore original files.
#E362 An unsigned or incorrectly signed file "c:\windows\inf\oem5.inf" for driver "NaturalPoint trackIR 3" will be installed (Policy=Warn). Error 1168: Element not found.
#-024 Copying file "C:\Program Files\NaturalPoint\TrackIR4\Drivers\npusb.sys" to "C:\WINDOWS\system32\DRIVERS\npusb.sys".
#E362 An unsigned or incorrectly signed file "C:\Program Files\NaturalPoint\TrackIR4\Drivers\npusb.sys" for driver "NaturalPoint trackIR 3" will be installed (Policy=Warn). Error 0xe000022f: The third-party INF does not contain digital signature information.
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [NPUSB.NT.Interfaces] from "c:\windows\inf\oem5.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_131D&PID_0155\6&68355F&0&4".

Perhaps someone from Naturalpoint could comment on this?

[Hanu]

I plugged it directly into PC without using USB-hub and the installation went through successfully.

Thanks for everybody who helped!

[Wayne]

Hanu,

Thanks for the update I do apologize that your post got missed.
Some Hubs can not provide the power required which will can result in a Windows restart.