Green light not working

[KOS]

Hello everybody,

I'm having the TRACK IR 3 Pro from 3/4 days and it's starting to give me serious problems. The hardware seems to work fine when I open the program, the 4 red dots are on, but the green one it's OFF!!

Also if I turn off the computer and turn it back on, track ir won't work!

I've tried many times to re-install it, but no improvements... it seems that the PC loose the drivers or something like that ._.

HELP!

EDIT :

this is my serial number (if it's the one below the camera itself)

SERIAL = 27041

[ August 14, 2005, 05:19 AM: Message edited by: Stefano ]

[rodom]

I replied to your e-mail you sent in via support@naturalpoint.com.