Known issues, no solution found

[nafeau]

Hello,
I've been around for some time reading a lot of topics on the problems that track ir poses...since I have my headaches with hours of trying to get thins work. Trackir is a topproduct..when it worked/works. That's for sure...I'm still very impressed, but now it turns into frustration after literally hours of trying to find out why the device freezes again and again and nothing i read...and i mean every tip I tried till now (reinstalling, uplugging, registry fix, regedit, power management of usb, disabling some startup programs that might interfere, delete config and input files from lomac, getting rid of the no-cd crack etc.;etc...)
I have to stress the fact that the device has worked some time, not perfectly, sometimes freezing...but you could fix it with uplugging, plugging it back in or a more drastic (for your missions not so nice) restart of the program.

I have here the specs of my computer for you, hope you find something to help us/me out:
Computer:
Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name GEBRUIKE-B9F5E5
User Name Gebruiker

Motherboard:
CPU Type AMD Athlon 64, 2200 MHz (11 x 200) 3500+
Motherboard Name Asus A8N-SLI (3 PCI, 2 PCI-E x1, 2 PCI-E x16, 4 DDR DIMM, Audio, Gigabit LAN)
Motherboard Chipset nVIDIA nForce4 SLI, AMD Hammer
System Memory 1024 MB (PC3200 DDR SDRAM)
BIOS Type Award (06/16/05)
Communication Port Communicatiepoort (COM1)
Communication Port ECP-printerpoort (LPT1)

Display:
Video Adapter NVIDIA GeForce 6800 Series GPU (256 MB)
3D Accelerator nVIDIA GeForce 6800 PCI-E Series
Monitor Dell E151FP [15" LCD] (1146825248334)

Multimedia:
Audio Adapter Creative SB0090 Audigy Platinum Sound Card
Audio Adapter nVIDIA MCP04 - Audio Codec Interface

Storage:
IDE Controller NVIDIA nForce4 Parallel ATA Controller
IDE Controller NVIDIA nForce4 Serial ATA Controller
IDE Controller NVIDIA nForce4 Serial ATA Controller
Disk Drive Maxtor 6L200P0 (200 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive HL-DT-ST CD-RW GCE-8160B (16x/10x/40x CD-RW)
Optical Drive SAMSUNG DVD-ROM SD-616 (16x/48x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 69994 MB (30669 MB free)
D: (NTFS) 69664 MB (69597 MB free)
E: (NTFS) 54815 MB (46223 MB free)
Total Size 189.9 GB (143.1 GB free)

Input:
Keyboard Standaardtoetsenbord (101/102 toetsen) of Microsoft Natural PS/2-toetsenbord
Mouse PS/2-compatibele muis
Game Controller Microsoft pc-joystickstuurprogr

Network:
Network Adapter NVIDIA nForce Networking Controller - Pakketplanner-minipoort (84.194.56.158)

Peripherals:
Printer HP PSC 950
Printer Microsoft Office Document Image Writer
Printer RepliGo
USB1 Controller nVIDIA MCP04 - OHCI USB Controller
USB2 Controller nVIDIA MCP04 - EHCI USB 2.0 Controller
USB Device Logitech Microphone (Web)
USB Device Logitech QuickCam Web
USB Device Logitech USB Camera (Web)
USB Device NaturalPoint trackIR 3
USB Device Saitek Cyborg Evo

Thanks for reading!!

Regards
J

[nafeau]

Got Rick of Natural Point on the phone, he things it might be a overheating problem I have...I'll sent my trackir tomorrow, Rick told me that it will be replaced...
Nice service, really hope it will work!
To be continued

Jan

[rodom]

Have you turned off the USB power saving feature in the device manager?

Also be sure that where you place your TrackIR on the monitor that it is not exposed to extra heat.

[rodom]

ahh so that was you?

Nevermind then.

[nafeau]

Yeah that was me...I'm now heading for the postoffice to get it posted...but first coffee,
Thank you for listening to me trying to explain myself in english (not easy to speak, easier to write...)
J

[nafeau]

Got a new trackir device today (UPS has to refund you guys, they messed up the delivery, don't want to get into details...but they sure have to refund your express delivery...).
BUT...thank you! It was fast anyhow...and the device works! I will test it in next weeks, and keep you informed. I have mounted the device on a extra shelf i installed little above the monitor to exclude any extra heat it could have...(I even considered to use an external fan...but that can not be the purpose of it all..I live in belgium..mostly not that warm, even not in summer).

But: my vector expansion doesn't work yet...I sent an e-mail to Natural Point support with my data with the question how to fix that. Get the message that another 'me' used the activation code already on my e-mailadress.
Forgot to mention the serialnumber of my new device..will sent and mention that directly...if you need more, please put me to work...i'm a happy customer..hope I don't get in too much trouble anymore..

Jan

[nafeau]

yep, works perfect now...better than ever...I feel I'll be flying a lot next days! Thank you for your wonderful support! I'll never forget that...I did miss this device and the effect it has on flying sims!
Jan