TrackIR 4.1.028 sudden failure

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kofia789
Posts: 1
Joined: Mon Jul 31, 2006 5:00 am
Location: Edinburgh, UK

TrackIR 4.1.028 sudden failure

Post by kofia789 »

My TrackIR which had been working splendidly for months suddenly failed in the manner described by other FS9 flyers. I won't bother to specify details - it is obviously the same problem and I await a solution. In case it is relevant my hardware number is 043495
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR 4.1.028 sudden failure

Post by VincentG »

If you could contact directly with the following information, that would be greatly appreciated.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Could you attach a screen shot of your device manager, and tracking screen?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
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