Cant find device issues with Track IR1

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Hack
Posts: 3
Joined: Thu Sep 28, 2006 3:56 pm

Cant find device issues with Track IR1

Post by Hack »

Hi, I am considering purchasing a TIR4. The question I have is this: I have a TIR1, and have problems with getting the device installed. Windows will not recognize it. I have gone through the steps of cleaning out the registry and all that jazz, and I am not worried about the TIR1. If I buy a TIR4, will I have the same issue? I would be really bummed to spend the money upgrading, only to find that I have the same problem as with the TIR I currently have. Any input would be appreciated. Thanks.

Hack
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Cant find device issues with Track IR1

Post by VincentG »

What type of system?

USB chipset?
Hack
Posts: 3
Joined: Thu Sep 28, 2006 3:56 pm

Re: Cant find device issues with Track IR1

Post by Hack »

Sorry, didnt specify. I have an AMD 2400+, Windows xp, 1 gig ram, 9700 radeon card, usb 2.0

Like I said, I have pretty much given up on using my TrackIr. Even when I was able to get it to work it was a little choppy, and I would love to try the vector expansion. I am just nervous that I will pick up a TrackIR4, get it home, plug it in, and see the same error I am seeing now.


Hack
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Cant find device issues with Track IR1

Post by VincentG »

It sounds like it could be a USB power issue. On some systems the power to the USB ports isn't exactly up to specs, which is ok for other USB products, which use less power, but can cause erratic behavior in the TrackIR.

Here are a couple of things to remedy the issue.

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s) that show and turn off the power saving feature that turn those ports off when idle. Sometimes that has an impact on the connectivity of the devices.

Make sure you are running the latest chipset drivers for the motherboard. You can either check the system manufactures website, or the motherboard manufactures website for driver updates.

Check with system or motherboard manufacture for system Bios updates, and make sure you are running the latest edition.

Also, some customer has gotten around the issue by either using an external USB hub, it its own power supply, or by using an internal PCI to USB hub.
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