Software Freezes selecting "Edit Profile"

[boshe]

Hi,

I am a new user having had TIR4 pro now for 3 days.

I have your latest software and am using it for FSX which works OK.

My problem is that whenever I select a profile to Edit, the software freezes up. I cannot do anything with it, including shutting it down.

This situation will persist until I use Windows Task Manager to shut down TrackIR exe. Once having down that, I can bring the program back up and use it successfully until I try to edit a profile then it locks up again.

I have installed the software several times and keep getting the same problem.

I am using Windows XP Media Center Edition.

Please advise. Thanks

Bob

[VincentG]

Are you running any other applications in the background?

In the following location, there should be a list of profile files, C:\Program Files\NaturalPoint\TrackIR4\Profiles

What are the size of the individual files list there.

[boshe]

All profile file sizes are 2k.

Nothing else running in the background.

Thanks,

Bob

[VincentG]

Please send the following information to support@naturalpoint.com

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Could you attach a screen shot of your device manager, and tracking screen?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Hub"(s) that show and turn off the power saving feature that turn those ports off when idle. Sometimes that has an impact on the connectivity of the devices.

[boshe]

Everything sent via e-mail. Hope you get it, let me know if you do not.

Unable to isolate TIR, or rather don't understand how to.

TIR not on any hub.

Thanks,

Bob

[VincentG]

OK, I got it.