Thanks Kevin!

[jatal]

In another thread I pointed out a problem I was having getting SmartNAV to work with a particular game. Kevin and I tossed a few e-mails back and forth consisting of him asking me to check some settings and performance variables, and me responding with the requested info.

To make a long story short, Kevin consulted the software developers and ultimately found a solution to my problem and now I'm playing my game with great satisfaction.

I just wanted to thank Kevin publicly because it rare these days for companies to provide such excellent customer service. I don't expect that every problem can be resolved quickly and easily.. that's the nature of computers... but for someone to put such sincere effort into helping resolve an issue is such a timely fashion is very refreshing, and the fact that the problem got solved is a great bonus!

Thanks again!!!

[kevin]

Hello Jatal,

Sorry I did not respond to this sooner, but you are welcome.

We try to provide the best support possible and appreciate you using the forums!

Cheers,
Kevin

[ March 07, 2005, 11:05 AM: Message edited by: NaturalPoint - Kevin ]

[klumb]

quote:Originally posted by NaturalPoint - Kevin:
bust support

[ March 04, 2005, 11:48 PM: Message edited by: klumb ]

[kevin]

indeed, a feature exclusive to SmartNAV

[ March 07, 2005, 11:07 AM: Message edited by: NaturalPoint - Kevin ]