I've had my TIR4 Pro since Feb 07. All of a sudden it seems to have died. WinXP will not recognize it anymore. I've tried plugging it into all of my USB ports, and I've tried plugging it into another PC. Tried uninstalling/re-installing the TIR software but still no luck. I cannot get the unit to be recognized anymore. The blue light just will not come back. I haven't had any power outages or anything so I am at a loss as to why it seems to have died. Any tips or tricks anyone can give me to revive my unit would be much appreciated.
Bubba
TIR4 Pro seems to have died
Re: TIR4 Pro seems to have died
I have the same issue, but I can get it to work with some persistence. I usually end up uninstalling the software and rebooting but that doesn't always work either.
If there is a solution, I'd love to hear about it.
Zojirushi
If there is a solution, I'd love to hear about it.
Zojirushi
Re: TIR4 Pro seems to have died
Please send the following information, support@naturalpoint.com
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
Re: TIR4 Pro seems to have died
I'm having the same problem, last sunday my track-ir went completely dead, no leds light up anymore and the track-ir SW says "No Device Detected". I have sent most of the above info to support@naturalpoint.com but I don't understand what "Have you tried isolating the device on the USB ports?" means.Please send the following information, support@naturalpoint.com
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
Re: TIR4 Pro seems to have died
Isolate on the usb ports - try and take off as many usb devices as you can -
i.e. extra controllers, printers, cameras, etc.
i.e. extra controllers, printers, cameras, etc.
Re: TIR4 Pro seems to have died
tried that. no luck what do I have todo with my track-ir?
Re: TIR4 Pro seems to have died
contact support with the info above.........
Re: TIR4 Pro seems to have died
I have sent a second response to your emaill address, and it keeps getting bounced back.........
Can you send with another address?
Can you send with another address?
Re: TIR4 Pro seems to have died
could you answer via private message on the forum? or use disadattato_at_hotmail_dot_it
Re: TIR4 Pro seems to have died
Hello, I've the same problem as Bubba. If you don't mind, I'm sending you an email with the info you normally request. I hope you can help me fix my TrackIR unit.
Thank you.
Thank you.