USB Device Not Recognized

[thommh]

Good Evening,

like others, I am also encountering this problem. The devices blue led is flashing in 5 second intervals, it is not recognized by either the operating system or the trackir software. Tried all the offered solutions with no success, including connecting the trackir to other computer systems. I am at a loss here, hopefully someone can give me another pointer. Thank You.


[SetupAPI Log]
OS Version = 5.1.2600 Service Pack 2
Platform ID = 2 (NT)
Service Pack = 2.0
Suite = 0x0100
Product Type = 1
Architecture = x86
[2007/05/19 17:27:18 3828.227]
#-198 Command line processed: C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\IKernel.exe -Embedding
#E367 An unsigned or incorrectly signed file "C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf" for will be installed (Policy=Warn, user said ok). Error 0xe000022f: The third-party INF does not contain digital signature information.
[2007/05/19 17:27:53 1036.3 Driver Install]
#-019 Searching for hardware ID(s): usb\unknown
#-018 Searching for compatible ID(s): usb\unknown
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#I022 Found "USB\UNKNOWN" in C:\WINDOWS\inf\usb.inf; Device: "Unknown Device"; Driver: "Unknown Device"; Provider: "Microsoft"; Mfg: "(Standard USB Host Controller)"; Section name: "BADDEVICE.Dev".
#I023 Actual install section: [BADDEVICE.Dev.NT]. Rank: 0x00000000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section [BADDEVICE.Dev] in "c:\windows\inf\usb.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\VID_0000&PID_0000\5&3A9420B6&0&7".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [BADDEVICE.Dev.NT.Interfaces] from "c:\windows\inf\usb.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_0000&PID_0000\5&3A9420B6&0&7".
#I121 Device install of "USB\VID_0000&PID_0000\5&3A9420B6&0&7" finished successfully.

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[VincentG]

Answered in email......

[Shigawire]

Whats the point in answering only in emails?
I thought a forum could be used to share this kind of information for anyone who googles for the problem.

I have the same problem as he did.

[VincentG]

Generally, it is answered in emails, as the customer also writes in an email about the issues that they are having, and I answer emails, before I post to the forums.

Also, there is some info, like serial numbers, and user data that shouldn't be freely available to everyone.....

[VincentG]

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

What version of Windows are you running?

Which version of the TrackIR software are you using?