SmartNav incompatible with Pro Tools??

[chal7ds]

Hello support et al:

I own the smartnav controller and i use my cap to move the mouse around and the keys are assigned to functions.

Well, the problem is, I also do audio and I recently purchased Pro Tools digi002R. When i open the software, the key functions CEASE to work!! it really sucks too, because i use this program the most.

Is there anything I can do to alleviate this problem and make my keys work with PT? Do the creators of smartnav know any known incompatiblities?

any help on this issue wld be much appreciated...

thanx

chal7ds
chal7ds@yahoo.com

[kevin]

Hello,

Please let me know the serial # of your SmartNAV unit and your current software version. Once I know those details I can look into this further.

Thanks
Kevin

[chal7ds]

I am at work right now, so I don't have access to that information, but when I get home tonight I'll be able to post it up for you. Be on the lookout around 7ish pm eastern time for my next post with my serial #, etc..

thanks!

[chal7ds]

okay..got my info.

the serial # is: 24224

and the version is 3.2 build 8

and the Pro Tools software version I'm using is 6.4

let me know..

[ June 03, 2005, 01:43 PM: Message edited by: chal7ds ]

[kevin]

Have you tried remapping the default hotkeys in the SmartNAV software to non-conflicting keys? i.e. Keys that ProTools does not use?

If the hotkeys work and do not conflict with other applications, it could be the case that Pro Tools is using a non-standard method to get keyboard input which is causing it to malfunction.

Please try re-mapping the keys in the SmartNAV software and let me know the result.

Thanks,
Kevin

[kevin]

You should also make sure you download the most recent SmartNAV software (currently build 23)

http://media.naturalpoint.com/software/ ... 20.023.exe

[chal7ds]

Okay..check this out. I opened Pro Tools after installing build 23 and i saw that the keys weren't working as usual. Then, i went into the smartnav control panel to change the hotkeys like you said..but for kicks, instead of using different keys at first..i just decided to re-initialize the ones i was already using. what do you know! it worked! once i closed the control panel and went back to Pro Tools..now my hotkeys were working! i can't believe i didn't think about trying this before.

So anyways, Pro Tools must do something with the keyboard when it starts up or something because no other software i have shuts down my hot keys like that when i open the programs. Just Pro Tools.

I wonder what Pro Tools does to the keyboard on opening??? Any ideas?

thanks for your help..

oh, btw, is there an automatic e-mail that can be sent from the smartnav site to let me know about updates? or do i just have to keep checking back? and if i have to keep checking back, where do i go to find the updates?

[ June 03, 2005, 09:14 PM: Message edited by: chal7ds ]

[kevin]

Not sure what could be up with ProTools. After you 'reset' the hot keys and closed down the SmartNAV software, when you started the SmartNAV software again did you have to 'reset' them again to make them work?

As far as updates we are currently woking on a feature that will check our site automatically and then notify you when there are updates available. This feature can be turned off if you desire.

For the time being, to look for the most recent SmartNAV software updates please check: http://www.naturalpoint.com/smartnav/su ... loads.html

You could also make sure you are subscribed to our newsletter which we use to send out updates as well. The sign up is on the bottom left hand side of the main SmartNAV page: http://www.naturalpoint.com/smartnav/

[ June 06, 2005, 04:55 PM: Message edited by: NaturalPoint - Kevin ]

[chal7ds]

If I reset the Keys to letter keys, quit pro tools, and then restart, I don't have to reset the Keys at all!

However, if I set my Keys to function keys, such as control or Windows key, and then I opened the program, I had to reset.

I guess pro tools must initialize those keys when it starts up.

Yeah I would really love to sign on for the newsletter because I have about 10 million ideas floating around my head that would make SmartNav at its best! If you want some proactive feedback on how to make it better, let me know!

Thanks for the help

[kevin]

We are always interested in feedback for the SmartNAV. Please email me kevin@naturalpoint.com with any ideas on how to make the product the best it can be.

We lean alot on user feedback when looking at what features to add.