TrackIR4 Suddenly Not Function

[Vor]

Hi,

During my FS9 flight, the TrackIR sudduently not resposnding and when I trying to kill the process, it response "No Response"

I would need to reboot my PC for activate it, however, it went off again during the middle of the flight.


I have collected the "appcompat.txt, manifest.txt, TrackIR.exe.hdmp, TrackIR.exe.mdmp"

Any idea where can I send these file for further resovling the issue.

From the Event Viewer, the error is

"Hanging application TrackIR.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000."

My TrackIR version is 4.1.030





Thanks

[VincentG]

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

Also answered in email...........