TrackClip Pro unresponsive at a certain distance.

[chris12689]

Ok, so if I were to wait until new software was released, and it still didn't fix the problem, would I be able to return TrackClip Pro? Even if it took over my allowed 30 days specified by your return policy?

Another question... I bought TrackClip Pro in a bundle pack with TrackIR 4 + TrackClip Pro + FSX. Does this prohibit me from returning TrackClip Pro in any way?

Thank you.

[VincentG]

No it does not, you can return just the TrackClip Pro, if you wish........

The 30-day return policy would still be in effect, as we do not have a date for a new software release.

[chris12689]

How much would the refund be for TrackClip Pro? And, how would I go about returning it?

[VincentG]

We would refund the cost of the TrackClip Pro unit, when purchased in the bundle.

For more info, please email support, with your order number and decription of the issue.

[chris12689]

[quote=NaturalPoint - Vincent]We would refund the cost of the TrackClip Pro unit, when purchased in the bundle.[/quote]

Could you please find out how much that would be? Because, on my order form it lists it as being $39.95, but there is also a -$90 promotional coupon, so I don't know what it would equate out to.

Thank You

[VincentG]

I will check with the sales department.....

The $39.95 price, is the default listing before any coupons are attached, or discounted off the order.