TrackIR software stopped recognizing running games

[forourspam]

My trackIR worked flawlessly until a few days ago. Now it still works (tracks on the profiles screen), but when I start programs, it no longer recognizes them, doesn't work in game, and doesn't even respond to it after re-install. I have not changed anything in the system. Hope you can help!
Cheers,
SK

[VincentG]

What version of the TrackIR software are you using?

What gaming applications are you using?

[forourspam]

The TrackIR software is 4.1.030.

The games that I use it with are FS9, FSX, Lock-On, rFactor, and Test Drive Unlimited. Now, anytime the game is running it doesn't work within, and doesn't reflect it under Current Game on the main screen.
Cheers,
SK

[VincentG]

So it is not detecting any of those gaming applications?

[forourspam]

Correct

[VincentG]

Can you send the following information to support.........


What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

[forourspam]

E-mail sent.

[scylla]

Just a note to say that I have just started to experience exactly the same problem as described in the opening post of this thread. I would welcome ant advice as the the proposed fix for this problem.

Thanks.

[VincentG]

What applications is the software not detecting?