camera not working

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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trhusain
Posts: 1
Joined: Tue Jun 06, 2006 5:00 am
Location: Wisconsin

camera not working

Post by trhusain »

It's been several weeks I purchased my SmartNav unit and it was working fine. Suddenly the camera Green LED does not remain on when I turn on the unit. The red sensors in the camera turn on and Green LED turns on for a second after the software is started, but it does not see the reflective patch and does not control the cursor. There is no issue with software setup or hardware and I have already checked all against FAQs on the main NaturalPoint site.
HELP!!
kevin
Posts: 315
Joined: Fri Sep 24, 2004 5:00 am
Location: Corvallis

Re: camera not working

Post by kevin »

Hi RAH,

Do you have a second computer you could try the unit on?

Does it make a difference if you unplug and plug back in the unit?

If neither of these steps help then please email me kevin@naturalpoint.com with your serial # and I will get you an RMA # and send you out a new unit.

Thanks,
Kevin
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