SmartNAV and GroupWise conflict

[Vicky]

Hello,

I have come across a problem when using SmartNAV to access a Novell GroupWise email account - the SmartNAV software tends to shut itself down when GroupWise is running.

Do you have any ideas about what might be causing this conflict?

Many Thanks,

Vicky

[VincentG]

How are you connecting to the email server?

Are you using any other USB devices?

[Vicky]

Hello,

There is a LAN connection to the router, and the server is web based.

There was a printer connected via USB, but the problem is persisting now that has been removed.

Many Thanks,

Vicky

[VincentG]

So, are you connecting to it via Internet Explorer, or a client software on your system?

[Vicky]

The problem occurs when you connect via the client software, and so far seems to operate OK when using the basic interface of the webmail version.

Many Thanks,

Vicky

[VincentG]

Novell Client� 4.91 - This version?

[Vicky]

Hi,

Its version 6.5.

[VincentG]

- Does the SmartNAV software close quietly or does it prompt during shutdown? Or does it crash?

- Does the SmartNAV software shut down as soon as the other software is started, or does it run for a while and then close? If it runs for a while, how long, and is there any particular type of action that causes it to close?