Stopped working

[snappahead]

Hello,

My TrackIR 4 has stopped working - the status is continually configuring, and the device comes up with a serial number but says its unknown. I am prompted to install a valid license file for vector expansion, as it says my current license file is invalid.

I've tried un-installing and re-installing the device and software on different USB ports, check power saver settings, all to no avail. It was working fine up until yesterday.

Please advise what information you need from me to help troubleshoot.

[=RvE=--A.S--]

Same happend to me today...already sent support an e-mail...

for no reason TrackIR 4 ( since when u have to have a vector license for this ) stopped working with same statue above.

reinstalled everything...tried regfix tool....deleted really everything in .inf and drivers folder and registry of windows..reinstalled again...and still the same..

to reactivate it by clicking this...

http://www.naturalpoint.com/trackir/act ... index.html

it does not help either cuz with a TrackIR 4 unit u dont get the

Vector Serial number

Vector Hash code

they are asking for....

only the TrackIR Serial number.

here the reinstall log.


i only found this post about same issue but no solution for us there..

http://forum.naturalpoint.com/forum/ubb ... w=1#UNREAD

plz Help !!

[VincentG]

please send the following information to support.......

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.

[=RvE=--A.S--]

everythin you need sent by pm