Hi,
I'm running my TrackIR4 since 9 month on XP and all was working well until 4 days.
Software launches but now can't find the TrackIR and no lights on the receiver. When I unplug the USB cable I don't get the familiar sound of hardware being unplugged either. Have tried some other USB Ports but nothing, no device.
Software 4.1.030
Have also tried re-booting and re-installing the software to no avail. Is there a way I can check the hardware's working?
Or any other ideas?
Thanks!
Axel
No Device Detectet
Re: No Device Detectet
Try on another system, this will isolate the issue to the system, or hardware.
Re: No Device Detectet
Thanks for your quick answere, I've do so and and tried on 2 other computers but nothing, no familiar sound when I plug in or out the TrackIR and so it doesn't works at all.
Maybe it is defectet?
Regards Axel
Maybe it is defectet?
Regards Axel
Re: No Device Detectet
Where did you purchase the product?
-
surstromming
- Posts: 2
- Joined: Sat Mar 01, 2008 1:11 pm
Re: No Device Detectet
Hi,
Im having the same problem. I�ve tried the device on another computer and that computer does not recognize the device either.
Could my TrackIr have gone bad?
It�s only about two weeks old.
/M
Im having the same problem. I�ve tried the device on another computer and that computer does not recognize the device either.
Could my TrackIr have gone bad?
It�s only about two weeks old.
/M
Re: No Device Detectet
Please email the following information to support..........
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.
Could you send us a copy of the Setupapi.log file?
It should be located in the C:\Windows folder
Have you tried the device on another system?
Are you plugging in directly to the system, or are you using a hub?
Have you tried isolating the device on the USB ports?
Have you tried turn off any kind of power save feature for your USB ports?
In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.
Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?
To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.
Windows Help: Print Screen
To do this, follow this procedure:
1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.