Hi,
after reinstalling the latest software, my device is not detected anymore. I've re-installed, changed USB ports, gone thru power management etc to no avail.
My device serial no is 0xxxxx. My Setupapi looks like this:
[SetupAPI Log]
OS Version = 5.1.2600 Service Pack 3
Platform ID = 2 (NT)
Service Pack = 3.0
Suite = 0x0100
Product Type = 1
Architecture = x86
[2009/01/06 13:00:53 308.244]
#-198 Command line processed: C:\WINDOWS\System32\svchost.exe -k netsvcs
#E099 Writing of "C:\WINDOWS\INF\wuau.adm" to "C:\WINDOWS\INF" can cause problems.
[2009/01/06 13:26:08 3056.249]
#-198 Command line processed: C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\IKernel.exe -Embedding
#E361 An unsigned or incorrectly signed file "C:\Program Files\NaturalPoint\TrackIR4\Drivers\npusbio.inf" will be installed (Policy=Ignore). Error 0xe000022f: The third-party INF does not contain digital signature information.
Can anyone help?
No Device Detected
Re: No Device Detected
please send your information, serial number, and troubleshooting steps to support.
Re: No Device Detected
Hello,1. Track IR4 , software version 4.1.0.36, was working OK on FS9.1 on an XP SP3 PC
2. Software then stopped opening when TrackIR initiated � although it appeared in Task Manager PROCESS as Track IR Exe running, it did not appear in Task manager Applications at all
3. The device showed no lights on it at all, and the USB hub light did not go on � ie as if the device not recognised at all.
4. I then removed Track IR software completely, and then re-installed a new copy downloaded from your site, also deleting the NaturalPoint folder from C: Program Files. I used Revo uninstaller to remove any trace of the software.
5. The re-installed new copy did not change the situation described as above.
6. I then uninstalled again, and placed a re-installed copy into a new folder within C;Programs to see if there was any effect. The situation remained the same.
7. I then moved the device from the USB hub to a direct connection on the PC � removing and reinstalling software too.
8. I also checked via Device Manager that the device appeared on there � it did as �NaturalPoint Devices � Track IR4� with no cross or anything showing it was disabled.
9. I checked the content of the Profiles folder and the default file size is 4Kb, with other profiles showing between 2 and 3 Kb
10. The Intall log in the TrackIR folder showed an error 183.......?
In summary, I have software that won�t open and a �dead� track IR unit.
Appreciate any advice!!
Thanks
Martin
2. Software then stopped opening when TrackIR initiated � although it appeared in Task Manager PROCESS as Track IR Exe running, it did not appear in Task manager Applications at all
3. The device showed no lights on it at all, and the USB hub light did not go on � ie as if the device not recognised at all.
4. I then removed Track IR software completely, and then re-installed a new copy downloaded from your site, also deleting the NaturalPoint folder from C: Program Files. I used Revo uninstaller to remove any trace of the software.
5. The re-installed new copy did not change the situation described as above.
6. I then uninstalled again, and placed a re-installed copy into a new folder within C;Programs to see if there was any effect. The situation remained the same.
7. I then moved the device from the USB hub to a direct connection on the PC � removing and reinstalling software too.
8. I also checked via Device Manager that the device appeared on there � it did as �NaturalPoint Devices � Track IR4� with no cross or anything showing it was disabled.
9. I checked the content of the Profiles folder and the default file size is 4Kb, with other profiles showing between 2 and 3 Kb
10. The Intall log in the TrackIR folder showed an error 183.......?
In summary, I have software that won�t open and a �dead� track IR unit.
Appreciate any advice!!
Thanks
Martin
Re: No Device Detected
Serial Number is 0xxxxxxxxx
Re: No Device Detected
Try unplugging the camera, then try starting the TrackIR software.
Re: No Device Detected
Hello - have just tried that, but I get the same result as in point 2 of my 2nd post.....
Martin
Martin
Re: No Device Detected
Hmmm, software won't fully load, even with hardware unplugged, and you have done a clean install.........
Any other applications running in the background (Firewall/antivirus/etc.)?
Any other applications running in the background (Firewall/antivirus/etc.)?
Re: No Device Detected
Hello again,
I removed trackIR, disabled Kaspersky IS and uninstalled Ghostwall, then loaded trackir fresh again. Still the same result- no software activation and no device lights.
I removed trackIR, disabled Kaspersky IS and uninstalled Ghostwall, then loaded trackir fresh again. Still the same result- no software activation and no device lights.
Re: No Device Detected
please send your information, serial number, and troubleshooting steps to support.
Re: No Device Detected
Hello Vincent,
I've already sent these, but here they are again:
Serial number xxxxxxx
1.Track IR4 , software version 4.1.0.36, was working OK on FS9.1 on an XP SP3 PC
2. Software then stopped opening when TrackIR initiated � although it appeared in Task Manager PROCESS as Track IR Exe running, it did not appear in Task manager Applications at all
3. The device showed no lights on it at all, and the USB hub light did not go on � ie as if the device not recognised at all.
4. I then removed Track IR software completely, and then re-installed a new copy downloaded from your site, also deleting the NaturalPoint folder from C: Program Files. I used Revo uninstaller to remove any trace of the software.
5. The re-installed new copy did not change the situation described as above.
6. I then uninstalled again, and placed a re-installed copy into a new folder within C;Programs to see if there was any effect. The situation remained the same.
7. I then moved the device from the
USB hub to a direct connection on the PC � removing and reinstalling software too.
8. I also checked via Device Manager that the device appeared on there � it did as �NaturalPoint Devices � Track IR4� with no cross or anything showing it was disabled.
9. I checked the content of the Profiles folder and the default file size is 4Kb, with other profiles showing between 2 and 3 Kb
10. The Intall log in the TrackIR folder showed an error 183.......?
In summary, I have software that won�t open and a �dead� track IR unit.
I've already sent these, but here they are again:
Serial number xxxxxxx
1.Track IR4 , software version 4.1.0.36, was working OK on FS9.1 on an XP SP3 PC
2. Software then stopped opening when TrackIR initiated � although it appeared in Task Manager PROCESS as Track IR Exe running, it did not appear in Task manager Applications at all
3. The device showed no lights on it at all, and the USB hub light did not go on � ie as if the device not recognised at all.
4. I then removed Track IR software completely, and then re-installed a new copy downloaded from your site, also deleting the NaturalPoint folder from C: Program Files. I used Revo uninstaller to remove any trace of the software.
5. The re-installed new copy did not change the situation described as above.
6. I then uninstalled again, and placed a re-installed copy into a new folder within C;Programs to see if there was any effect. The situation remained the same.
7. I then moved the device from the
USB hub to a direct connection on the PC � removing and reinstalling software too.
8. I also checked via Device Manager that the device appeared on there � it did as �NaturalPoint Devices � Track IR4� with no cross or anything showing it was disabled.
9. I checked the content of the Profiles folder and the default file size is 4Kb, with other profiles showing between 2 and 3 Kb
10. The Intall log in the TrackIR folder showed an error 183.......?
In summary, I have software that won�t open and a �dead� track IR unit.