Do not have option to change Tracking Type

[WolfSpirit]

Hi for some reason I do not have the option to change tracking type and it is set to dot and I have the Track Ir 4 pro how can I fix this? I am looking under motion in the profiles

[Birch]

Which version of the TrackIR software do you have?
(Version 4.1.036 is the latest).

[WolfSpirit]

That is the version I have,

OS: Vista Home Premium x64

[VincentG]

Please send the following information to support?

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.


Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Have you tried isolating the device on the USB ports?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

Could you attach a screen shot of your Device Manager (showing USB), and tracking screen (TrackIR software -> View -> Tracking)?

[WolfSpirit]

ok fixed what had happened is I had to dump my system and when I went to install I was too lazy to unplug my track-Ir

to make long story short unplug track ir before installing software. (at least I think that was the problem)