TrackIR 4 not behaving

[nojwod]

A search of these forums hasn't turned up a similar problem so here goes:

My TrackIR4 has the following symptoms:

1. no longer tracks around to the right past 90 degrees (track clip pro or hat track, same problem)

2. very jittery especially with hat track, needs lots of smoothing to even out jitters

Using the version 5 software, I see the global grid spin until it gets to 90 degrees, then the tracking breaks down and the image just spins crazily. In the profile Yaw window, the little tracking mark won't go past about the second step of the curve. The interesting thing is I can track around perfectly to the left, and even around past 360 degrees if I set the speed high enough. Increasing the speed helps the tracking to the right but I need a value up around 4 or 5 just to look past 90 degrees.

In the tracking window, the three dots are nice and clear, and the failure to track to the right is not associated with any loss of dot clarity, and there are no red flashes or anything similar.

I have uninstalled and re-installed both the version 4 and version 5 software several times, tried several different USB configurations, tried the track clip pro and the hat clip, made sure the correct clip setting is selected, and so on. I even took the cover off and used a professional lens cloth to clean the camera lens as a last resort.

My feeling is that the unit itself has either been damaged by a surge or static or is just breaking down internally, which will mean I'll be up for a new unit if there are no fixes you can come up with.

To sum up, the basic problem is that the unit will track perfectly to the left, but not to the right. Any clues?

[VincentG]

Please send support some screen shots of the TrackIR software, showing the camera view.

Are you connected directly to the PC, or are you using a hub?

Also please send your camera serial number to support, with a link to this forum page.

[nojwod]

Hi Vincent

Email has just been sent with everything you requested.

Regards

John
Canberra

[VincentG]

answered.

[nojwod]

Seems the TrackIR4 is not to blame. I have just taken delivery of the new TrackIR5 and the problem is still there, though much reduced.

So it must be my computer, but who knows where in its innards?

Anyway this thread can now be considered closed.