4 Pro problem
4 Pro problem
My 4pro was working fine with xp but then Loaded up windows 7 and the first time it saw my trackir 4 but then it lost it and now my 4 isn't seen by this computer or any computer. It's just dead for some reason. I even did a reinstall of the operating system and it still wont see the device. Plugged it into a laptop with vista home on it and one with xp and it wont see it acts like I didnt plug anything in....Any ideas?
Re: 4 Pro problem
So I'm assuming because Vincent and Seth ignored my post yesterday that this has never happened to anyone before and theres no answer or no hope and I need to by a new one.
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- Posts: 1365
- Joined: Fri Jun 27, 2008 11:29 am
- Location: Corvallis, Oregon
Re: 4 Pro problem
Hi Sully,
I haven't seen that issue, and it goes beyond my support capabilities, so I'm going to hand this off to Vincent. He was out of the office yesterday, which is why he didn't address your post.
I haven't seen that issue, and it goes beyond my support capabilities, so I'm going to hand this off to Vincent. He was out of the office yesterday, which is why he didn't address your post.
Marketing Manager
TrackIR | OptiTrack
TrackIR | OptiTrack
Re: 4 Pro problem
Please email your camera serial number, as well as a link to this forum post, to support.