Internal Failure Error Number 0x80040707

[toby23]

I have a TrackIR4 and and a Track Clip Sensor.
I stopped using it a few months ago and uninstalled the software.
Now I want to use it again but EVERY time i try to install the software, it doesn't matter which version, I get an 'Internal Failure' Error Number 0x80040707 and the installer quits.
This is driving me nuts!!! Why won't the software install???

Please help....
Thanks, Toby

[toby23]

Some more info for you:

Operating System: Win XP Pro SP3
All drivers are up to date.

TrackIR was working fine before i uninstalled it a few months ago.
Every other installer works fine, i'm only having problems with TrackIR.

I have looked everywhere online and NONE of the proposed solutions i have found help.

TrackIR and Natural Point files have been completely removed from my system.

I don't have a 2nd pc to install the software to (so i can copy the folder across) but if someone could send me their Natural Point folder, that would be very helpful...

Thank you for your help,

Toby

[toby23]

Can nobody help?

I cannot be the only one with this problem!

Somebody... anybody? please...

[Seth Steiling]

Hi Toby,

Shoot me an email.

seth @ naturalpoint . com

[CrisMoreno]

Could you please make the solution more public? I have the same problem. Thanks a lot!

Cris

[Yannick31]

Hi everyone,

I have the feeling that I get the same problem. I
posted
yesterday in the forum, but not at the right place.
I should have search a little bit more...

Yann

[VincentG]

http://consumer.installshield.com/

Try a clean install of the install shield software

http://consumerdocs.installshield.com/s ... &sliceId=1

[Yannick31]

Hi everyone,

Good news ! I managed to correctly installed my Track IR !
Vincent provided me with a partial help (sorry Vincent... anyway it was a good help !!)

In fact the relevant link was this one !

I followed the procedure and realized that the "startup" folder didn't exist :

[img]E:\bureau\regedit.jpg[/img]

Consequently I created this folder :

[img]E:\bureau\startup%20folder.jpg[/img]

I then tried to install the Track IR again... and it worked !

I don't know if this solution fits with the other situations previously mentionned in this forum, but if it may help...

[Yannick31]

Sorry, I did'nt managed to add my screenshots in my previous post. I'll try later.

[CrisMoreno]

Thanks Vincent, now it's working....