some serious help required please

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37357
Posts: 4
Joined: Wed Sep 09, 2009 12:49 am

some serious help required please

Post by 37357 »

hi there ive had my trackir 5 pro almost a year now and have been trying all this time to get it to work.
i have downloaded the final software as posted earlier,
vista 32
FS FSX
i dont have a website to attach images so i will describe best ican
sitting about 3 ft from camera (it is top left of monitor)i see in camera view 3 small green the other 6 are red
sitting about 4 feet from screen 3 large green no other lights
between 4&5 ft from camera 9 reds
the only way i can get 9 green is by being 6 to INCHES from camera
the pro clip is fastened correctly not upside down

all i want is how do you get the trackir to see 9 green lights seriously i am beyond furious with this
any help please???
Seth Steiling
Posts: 1365
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: some serious help required please

Post by Seth Steiling »

If you go to photobucket.com, you can create a free account which will allow you to host images and post them here. Or, you can create a screen shot and email it to support@naturaltpoint.com. However, from your description, it sounds like an old problem that impacted a limited run of units many months ago. If that's the case, you'll need to have it replaced. In either event, contacting support via email will probably be your best option.
Marketing Manager
TrackIR | OptiTrack
37357
Posts: 4
Joined: Wed Sep 09, 2009 12:49 am

Re: some serious help required please

Post by 37357 »

hi thank you i have sent email with pics to email address
thank you
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