Track IR 5 Beta 3 and DCS A-10C Crash

[gonzo01]

After a few minutes in DCS A-10C 64 bit version crashes with the following message in the crash log:

# -------------- 20110113-173937 --------------
C:\Program Files (x86)\NaturalPoint\TrackIR5\NPClient64.dll
# C0000005 ACCESS_VIOLATION at 0C6325B4 01:000015B4
00000000 00000000 0000:00000000

Can anyone suggest what might be the cause.


When I looked into the Windows Event Viewer this is what I found:

Log Name: Application
Source: Application Error
Date: 1/13/2011 1:15:08 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Gonzo-PC
Description:
Faulting application name: Launcher.exe_DCS: A-10C WARTHOG, version: 1.1.0.3, time stamp: 0x4d10c086
Faulting module name: NPClient64.dll, version: 3.2.38.0, time stamp: 0x4d1d1fe0
Exception code: 0xc0000005
Fault offset: 0x00000000000025b4
Faulting process id: 0x1154
Faulting application start time: 0x01cbb34d955889d0
Faulting application path: D:\Program Files\Eagle Dynamics\DCS A-10C Beta\bin\Launcher.exe
Faulting module path: C:\Program Files (x86)\NaturalPoint\TrackIR5\NPClient64.dll
Report Id: 0d369dc5-1f41-11e0-a59d-485b39702054
Event Xml:



1000
2
100
0x80000000000000

6322
Application
Gonzo-PC



Launcher.exe_DCS: A-10C WARTHOG
1.1.0.3
4d10c086
NPClient64.dll
3.2.38.0
4d1d1fe0
c0000005
00000000000025b4
1154
01cbb34d955889d0
D:\Program Files\Eagle Dynamics\DCS A-10C Beta\bin\Launcher.exe
C:\Program Files (x86)\NaturalPoint\TrackIR5\NPClient64.dll
0d369dc5-1f41-11e0-a59d-485b39702054

[Birch]

Does this issue also occur when you run the 32 bit version of DCS, or just the 64 bit version? Also, if you can run the 32 bit version with the TrackIR 5.1 or 4.1.037 software, does the issue cease to occur?

[VincentG]

You are currently using the beta 4 version of A10?

Have you tried right clicking on the exe for each application (TrackIR, and A10) and selecting run as admin?

[gonzo01]

I only installed the 64 bit version of DCS. I did not think I needed the 32 bit version since I was running the 64 bit version of Track IR.

[gonzo01]

[quote=NaturalPoint - Vincent]You are currently using the beta 4 version of A10?

Have you tried right clicking on the exe for each application (TrackIR, and A10) and selecting run as admin?[/quote]

Yes I am currently using Beta 4 of DCS A-10C. I am the admin of my computer.

[gonzo01]

[quote=NaturalPoint - Birch]Does this issue also occur when you run the 32 bit version of DCS, or just the 64 bit version? Also, if you can run the 32 bit version with the TrackIR 5.1 or 4.1.037 software, does the issue cease to occur?[/quote]

I only installed the 64bit version of DCS a-10C. THings were working fine before I switched over to Track IR Beta 5.1 latest version.

[gonzo01]

NaturalPoint I see other people on this forum having similar problems pointing to the same files (See below) I was just wondering if you were working on the problem with the 64 bit version of Track IR 5. I see that other people have posted problems with other programs like ARMA II and DCS A-10C

D:\Program Files\Eagle Dynamics\DCS A-10C Beta\bin\Launcher.exe
C:\Program Files (x86)\NaturalPoint\TrackIR5\NPClient64.dll
0d369dc5-1f41-11e0-a59d-485b39702054

[Seth Steiling]

[quote=Gonzo01]Yes I am currently using Beta 4 of DCS A-10C. I am the admin of my computer.[/quote]
Hi Gonzo. Vincent is actually requesting that you manually select "Run as Administrator" by right clicking on the .exe and selecting that option for both the TrackIR app and A10. This is different than simply having admin status for the PC as a whole.

[quote=Gonzo01]NaturalPoint I see other people on this forum having similar problems pointing to the same files (See below) I was just wondering if you were working on the problem with the 64 bit version of Track IR 5. I see that other people have posted problems with other programs like ARMA II and DCS A-10C

D:\Program Files\Eagle Dynamics\DCS A-10C Beta\bin\Launcher.exe
C:\Program Files (x86)\NaturalPoint\TrackIR5\NPClient64.dll
0d369dc5-1f41-11e0-a59d-485b39702054
[/quote]
We're currently investigating our 64-bit implementation, to see if there are any stability issues. This is part of the beta process, and feedback like yours does help us track down any potential issues.

[gonzo01]

I found the "Run as Administrator" by right clicking and will give it a try when running DCS and Track IR and will report back.

Thanks,
Gonzo