Software Update Locked Files !

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Sean Trestrail
Posts: 20
Joined: Wed Jul 13, 2005 5:00 am
Location: Au

Software Update Locked Files !

Post by Sean Trestrail »

Running Win 7 64 bit. I am trying to update my Track IR 5 software to the latests version. From 5.0.300 to 5.1.200 When I try to uninstall I get a dialog box that says NPClient.DLL and TRKIR5.exe is locked. Then options to try again Abort retry etc.

I have tried running both the Uninstall and the install as Administrator.

Any help to resolve this problem would be appreciated.
NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Software Update Locked Files !

Post by NaturalPoint - Mike »

If you check the processes tab of the task manager, does TrackIR5.exe *32 appear in it? If you kill the process, does it allow you to uninstall?
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