ERROR MESSAGE ON REBOOT

[ajporr]

thank you, see if it happens anymore.

[ajporr]

everything seems to be working now. thank you

[ajporr]

thought it worked but got same error on reboot this morning.

[NaturalPoint - Mike]

Would it be possible to include a screenshot of the error, as well as a screenshot of your device manager? I would like to get some more information to help us in tracking down this issue. So far we have not been able to recreate it at our offices.

[ajporr]

ok, could you please tell me how to take a screenshot & how i should send the info to you?

[ajporr]

i found out how to do screenshot. is jpg format ok? how do i send the shots to you?

[ajporr]

sorry, i'm an idiot sometimes!! didn't see the email address.

[Sean]

Hello Mike,

I've had the same problem with the "you can't run both track IR and SmartNAV at the same time" error message on start-up and reboots. I followed the instructions you gave ajporr with the same result, that is it went away for a while and eventually came back. Now I get the error message every time I boot the computer.

I'm using a SmartNAV 4: AT (S/N 76290), version 3.20.037.2, with the dwellclicker option.

Could you post the answer in the forum for others to see?

Thanks for your help in advance�

[NaturalPoint - Mike]

Two quick questions:

1: Does the device appear properly in the device manager?
2: Have you tried on another computer? What happens?

[Sean]

Hello again Mike,

1: it appears properly in device manager to me, I can expand "NaturalPoint devices" and access properties etc for "NaturalPoint SmartNAV 4".

2: yes, I've tried it on another computer and everything works fine.

It was working properly with no errors until 6 months ago.