HELP! I need a replacement!

[TzeffNL]

I have the TrackIR 5 for only one week and while watching a video on YouTube, the thing with the 3 reflectors simply fell out of the clip!

[Seth Steiling]

If you haven't already done so, please contact support@naturalpoint.com to arrange for a replacement.

- Seth

[TzeffNL]

[quote=NaturalPoint - Seth]If you haven't already done so, please contact support@naturalpoint.com to arrange for a replacement.

- Seth [/quote]

It's been three days and I haven't received a single reply from Customer Service!!!

[NaturalPoint - Mike]

Hello -

A reply was sent to you at 15:38 on 2012/4/18 (UTC -8:00). I have verified that no mail sending errors have occured. Have you checked spam folders to make sure that nothing was blocked?

The body of the email reads as such:

Hello �

Who did you purchase it from? Do you have the original order number? Also, what is your shipping address?

Please reply in email to support@naturalpoint.com (do not post your address to the forums, as they are public).

Thanks -

Michael Board
Technical Support Manager

[TzeffNL]

Oops!

I've forgotten that I have another e-mail address!

Thanks for the assistance!

And sorry for my mistake!

Have a nice weekend!

"TzeffNL"