I should know better but.... I did the software update to 5.1.3 and it will not see my TiR camera any more. It worked just fine on the old software so I know the camera is not the problem. I hav unplugged the camera and rebooted the PC and re loaded all drivers and re plugged the camera ... still not working.
Looking for ideas why the software doesn't work with the camera any longer!!!
Windows 7 64bit
4gb ram
2 x 1Tb drives
Nvidia 460 Grfx
New patch can't find the device
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NaturalPoint - Mike
- Posts: 1896
- Joined: Tue Feb 01, 2011 8:41 am
- Location: Corvallis, OR
Re: New patch can't find the device
I'd recommend reinstalling 5.1.3 with the following method:
Unplug your camera, and uninstall the TrackIR software.
Download a new copy of the latest version of the TrackIR software, and save it to your desktop (note: do not run from the downloader).
Right click on the installer, and select "Run as administrator" (even if your account is an administrator) Finish the installation as normal, plug in your camera, and verify that drivers are properly installed via the device manager.
Run the software, and see if it works properly.
99 times out of 100 this is a permissions issue that can be readily solved by running the installer with elevated permissions. This is due to changes in the way "administrator accounts" work in Vista and 7.
Unplug your camera, and uninstall the TrackIR software.
Download a new copy of the latest version of the TrackIR software, and save it to your desktop (note: do not run from the downloader).
Right click on the installer, and select "Run as administrator" (even if your account is an administrator) Finish the installation as normal, plug in your camera, and verify that drivers are properly installed via the device manager.
Run the software, and see if it works properly.
99 times out of 100 this is a permissions issue that can be readily solved by running the installer with elevated permissions. This is due to changes in the way "administrator accounts" work in Vista and 7.