Baffled - no device detected

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bongo690
Posts: 1
Joined: Thu May 10, 2012 1:08 pm

Baffled - no device detected

Post by bongo690 »

Hi, having problems, no device found - trackir 5, was working fine until I did a mobo upgrade (usb 3.0) have tried everything on here, re-installs, different ports, running as admin, cleaning registry, deleting folder, installing driver from device manager, tried all older versions of software and drivers. Always shows up as trackir in device man, and reports its working properly!
All mobo drivers upto date and correct, all other usb devices work fine (in all ports)
The trackir works fine in my laptop, installed a breeze!
Any advice appreciated, thanks
NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

Re: Baffled - no device detected

Post by NaturalPoint - Mike »

Let's try some installation troubleshooting:

Unplug your camera, and uninstall the TrackIR software.
Download a new copy of the latest version of the TrackIR software, and save it to your desktop (note: do not run from the downloader).
Right click on the installer, and select "Run as administrator" (even if your account is an administrator) Finish the installation as normal, plug in your camera, and verify that drivers are properly installed via the device manager.
Run the software, and see if it works properly.
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