I have a Track IR 5 - I just tried to download and install the software v5.1.3 and midway thru the install it all stops and asks for Disk #2 which of course I dont have. I am trying to install on Win7 64 Bit - any ideas ?
Thanks
Mike
Track IR Software v5.1.3 Install Fails -needs disk #2 ?
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NaturalPoint - Mike
- Posts: 1896
- Joined: Tue Feb 01, 2011 8:41 am
- Location: Corvallis, OR
Re: Track IR Software v5.1.3 Install Fails -needs disk #2 ?
Hello -
Unfortunately this happens as a result of an incompatibility with some versions of Windows.
To correct, download this file.
Extract it to your Program Files directory, then manually create a shortcut to TrackIR5.exe and install the drivers.
To install drivers:
Click on the start menu, then click on computer. On the ribbon at the top, select "System Properties"
On the left hand side of the window, select "Device Manager"
Look for a category called "NaturalPoint Devices". It should have an item inside called "TrackIR 5". If it does, double click on the TrackIR device and ensure that the window says "This device is working properly".
If there is no NaturalPoint Devices, look for an "Unknown device" with a yellow caution sign over the icon.
Right click on the unknown device, and select "Update driver software"
Click "Browse my computer for driver software"
Click "Browse" and point it to your "TrackIR5\Drivers" directory then hit next, and continue as normal.
If you run into difficulty, we can attempt to schedule a remote desktop session for assistance during normal business hours.
Unfortunately this happens as a result of an incompatibility with some versions of Windows.
To correct, download this file.
Extract it to your Program Files directory, then manually create a shortcut to TrackIR5.exe and install the drivers.
To install drivers:
Click on the start menu, then click on computer. On the ribbon at the top, select "System Properties"
On the left hand side of the window, select "Device Manager"
Look for a category called "NaturalPoint Devices". It should have an item inside called "TrackIR 5". If it does, double click on the TrackIR device and ensure that the window says "This device is working properly".
If there is no NaturalPoint Devices, look for an "Unknown device" with a yellow caution sign over the icon.
Right click on the unknown device, and select "Update driver software"
Click "Browse my computer for driver software"
Click "Browse" and point it to your "TrackIR5\Drivers" directory then hit next, and continue as normal.
If you run into difficulty, we can attempt to schedule a remote desktop session for assistance during normal business hours.