TrackIR stipped working

[eddix99]

My track IR stopped working yesterday.
Now when I fire up the software the device recognises in the top left and I get the serial, there is also a green light at the bottom right status. However there is no head tracking whatso ever.

I have both the clips (pro and standard) and they do not work. I have tried reinstalling a couple of times (w/ right click run as admin) but still no change. I have tried unplugging and plugging into various usb ports but nothing.

In the manual it says that with two orange lights my device is paused. I have tried toggling the pause switch F9 ( it defaults to unpaused).

(Just to give an update: I tried installing on my laptop today but still got the orange lights)

[NaturalPoint - Mike]

Does the TrackIR software report the correct serial? Compare it to the number on the tag.

[eddix99]

yes the two serials match.

[NaturalPoint - Mike]

Permanent orange lights may be a symptom of an issue with the device. Email support@naturalpoint.com with the serial number and reference this thread, we'll see if it's still under warranty.