Tracking Tools crashes on startup

[mlireland]

I'm having an issue where Tracking Tools is freezing when I try to open it. When I click to open the software, the splash screen appears and then becomes greyed out. When I click on the splash screen, I get an error box saying it has stopped responding.

This has been occurring since I upgraded to version 2.5, I had no issues with the previous version. Occasionally, the software will open without having changed anything. I then found that it also crashes when finishing a calibration run.

When I disconnected the hardware key and tried to start Tracking Tools, I get the usual screen asking me for the licence. The error then occurs after I've reconnected the hardware key and clicked OK.

I'm running Tracking Tools 2.5.0 on 32-bit Windows 7, with a 3-hub, 18-camera Optitrack V100:R2 setup.

Regards, Murray

[jolsonsalem]

Will Tracking Tools start without the cameras and OptiHubs connected?

[mlireland]

No, the same problem occurs with all of the cameras and hubs disconnected from the PC.