Track IR not detected

[Mayabi]

Hello all,
I new here and I don't now if there is a topic about this trouble yet. If so, I can't find it.

I've just bought a Trackir 5 device. my windows 7x64 OS always displays "could not find driver" (or something like that, it's in french). I tried with the latest TrackIR Drivers: 5.2.1(final) and with 4.2.1(final) with no result either way. I tried to unistall the USB device via administrator panel, uninstal driver restart computer twice and so on with no more results. I tried with various USB port (both USB2.0 and 3.0) of my computer but nothing more.
It works perfectly on another computer with TrackIR5.2.1 so I dont think the hardware has any problems.

Does anyone has an idea?

[jolsonsalem]

I would like to do a remote support session with you to get this up and running. You can get the client from our website at: http://www.naturalpoint.com/trackir/06-support/contact/ and I am available 9AM to 5PM PST. You will only be able to download the client during those hours. Once you run it will let you send me a message, just let me know what's going on and we'll get you all set up!

[Mayabi]

I'm not going to be home for a few days but I will do that when I come back. Thanks!

[jolsonsalem]

We were closed for the new year holiday yesterday when you tried to to do the remote session. If you could try again this week I will be here, sorry for the inconvenience!