New TrackIR 5 - not seeing track clip

[g4medtp]

Setting up new camera and it does not see the trackclip. I moved the clip closer, and increased IR brightness to max. The software sees the camera as connected and detected. I have rebooted the computer. I used my phone camera to look for the IR LEDs and none are seen. My IR remote LED is visible.
Any ideas?

Windows 7 x64, fully patched.
ATI Radeon HD6580 driver 12.104 (latest stable)
TrackIR software 5.2.2.
S/N 209431

Thanks.

[NaturalPoint-Dustin]

Hello,

I noticed you have created a support ticket with us as well. I have already responded to your support ticket. I will assist you further through the ticket.

Best Regards,