TrackIR 5 keeps freezing/crashing my PC

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FluffiestPond
Posts: 1
Joined: Thu Oct 17, 2013 1:34 pm

TrackIR 5 keeps freezing/crashing my PC

Post by FluffiestPond »

I've not long received my TrackIR 5 in the mail, after having bought it a couple of days ago. I followed the set up guide and installed it, at this point everything seemed fine. I configured the settings, head movement, ect ect. And I opened up Arma 2 (The main reason I bought it) I played for 15-20 minutes and the PC froze. I could not Alt-Tab, CTRL-ALT-DEL, anything, even the Restart button on the PC Tower itself didn't work. I had to pull the plug.

After doing so, I rebooted, and I went back into the TrackIR software, had a look around, (Didn't change anything) and it froze my PC again, exactly the same circumstances as before. This happened another 4-5 times until I have up, lasting anything from 1-20 minutes before it crashed.

I then ran Arma II without TrackIR on, for 2 hours playing as I normally do, I then closed, opened TrackIR, the second I opened Arma II my PC froze again...

I would be amazingly grateful for any help over this matter, I'm really starting to get worried. :cry:
-Fluffy
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: TrackIR 5 keeps freezing/crashing my PC

Post by NaturalPoint-Dustin »

Hello,

Thank you for posting on the forums. I would like to collect more information about your computer and the issue you are having. I invite you to create a ticket with us at:

help.naturalpoint.com

I look forward to assisting you.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
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