Hey guys.
Basically I have a tir5 that I'm trying to get hooked up but even though it seems to be working properly insofar as the program is concerned... Tells me what unit it is... Says its ready... Just doesn't show anything moving. I've tried it plugged into the same USB port as my other tir5 and the other works fine.
Does this sound like a simple "loose wire" issue or is the unit dead and I'm sol?
Thanks guys.
TIR5 not capturing
-
NaturalPoint-Dustin
- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: TIR5 not capturing
Hello ENO,
I am sure we can figure out what is going on here. Can I have you create a ticket with us at:
help.naturalpoint.com
I will need your TrackIR serial number and you should not post this personal information on the forums.
Best Regards,
I am sure we can figure out what is going on here. Can I have you create a ticket with us at:
help.naturalpoint.com
I will need your TrackIR serial number and you should not post this personal information on the forums.
Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Re: TIR5 not capturing
I hope so 
I submitted a request for support yesterday and I got confirmation that it was received... I do have my serial number etc in with that ticket as well as my contact info.
I submitted a request for support yesterday and I got confirmation that it was received... I do have my serial number etc in with that ticket as well as my contact info.