TrackIR software CTD on start

[Yurong]

Hi I have not used my TrackIR5 for a couple months and left it untouched on my desk and currently when i try to use it crashes upon starting the application.
What i noticed is that if i do not connect my TrackIR5 it will not crash however upon connecting the device the application itself will crash.

I checked that my triple buffering is turned off, and tried re-installing the software and re-installing my trackIR5 drivers but same error occurs all the time.

Please assist with this issue.

This is the log seen from event viewer
Faulting application name: TrackIR5.exe, version: 5.2.0.200, time stamp: 0x5110875a
Faulting module name: TrackIR5.exe, version: 5.2.0.200, time stamp: 0x5110875a
Exception code: 0xc0000005
Fault offset: 0x00043ec1
Faulting process id: 0x684
Faulting application start time: 0x01cfa1a7e493ac22
Faulting application path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Faulting module path: C:\Program Files (x86)\NaturalPoint\TrackIR5\TrackIR5.exe
Report Id: 33804504-0d9b-11e4-89f6-bc5ff475da7b

trackir1.png (18.2 KiB) Viewed 1452 times

[MikeWitham]

Hello Yurong,

I will be working on the solution to this problem with you through the ticket you have submitted to our help desk.

Regards,