Track IR5 and Windows 10

[emken67]

Since my 64 bit Windows 10 Pro install, my Track IR has stopped working. When I plug the camera into the USB port, the red power light comes on, the blue light flashes twice slowly and then the power light goes off. I have tried different USB ports and swapped other USB devices which all work, but the camera does the same each time. I have reloaded USB drivers and other device drivers but still the camera goes off again. I have USB 2 and 3 ports and they don't make any difference either. Any ideas out there?

[MikeWitham]

emken67,

Please start a ticket with me at help.naturalpoint.com. I'd like to look into this a little more. I've only had one other user reach out to me about the driver not working after the update.

Regards,

[Golyra]

I got the same problem, my Windows 10 do not recognise my TRACK IR.
Already try uninstalling and installing again.
Can you help me?

[MikeWitham]

Golyra,

Can you point the device to the correct drivers? The correct driver path should be C:\Program Files (x86)\NaturalPoint\USB Drivers x64\npusbio_x64. The best way would be to update the driver through device manager and browse to find the driver in that location.

Regards,