There was a problem after the upgrade to version 5.3

[Banzayer]

HI!
There was a problem after the upgrade to version 5.3
When loading issues here such error:


An error has occurred:
Device communication error (268435457)

Details:
{"application":{"architecture":"x86","name":"Track IR","settings":{"id":"14231dd0-2915-4513-ba92-524c64ec8679"},"version":"5.3.0.26171"},"devices":[],"environment":{"mid":"2395397466","os":{"architec ture":"x64","name":"Windows","product_type":"0x000 00001","service_pack":"Service Pack 1 (1.0)","suite":"0x00000100","sys_lcid":1049,"user_ lcid":1049,"version":"6.1.7601"}},"payload":{"erro r_code":268435457,"error_device_serial":260349,"er ror_type":"device_communication_error"},"telemetry _id":"0ef1a410-89bf-4b7e-9876-15d806d1226f","telemetry_type":"error_report","tel emetry_version":1}

What could it be?

[MikeWitham]

Banzayer,

I see that you placed a ticket with us and I'll do what I can to resolve this issue there.

Regards,

[o3ryan1o]

Hi,

I have the same error after upgrading to 5.3

Thanks,

[MikeWitham]

o3ryan1o,

I would ask that you also create a ticket with me at help.naturalpoint.com.

Regards,

[o3ryan1o]

thanks, i've just raised a ticket for this...